Complaints & Compliments
We are committed to providing a premier service to all our clients and therefore respond to all complaints & compliments in a positive manner.
Should a client or their appointed representative have cause to complain they should initially direct this to:
Mrs Karen Miller
Registered Manager & Managing Director
Amber Home Care Ltd
The Old Redhouse Farm
Stratton On The Fosse
Tel: 01761 412011
E Mail: firstname.lastname@example.org
All complaints will be thoroughly investigated in a timely and constructive manner and a response will be issued in writing within 2 weeks. A final outcome will be reported in writing within 4 weeks with the exception of any investigation requiring the involvement of external authorities. In such cases the client will be notified immediately of the situation.
Should a complaint not be resolved to a client's satisfaction they will be advised to refer it to:
Care Quality Commission
103 - 105 Bunhill Row
Tel: 03000 616161
Web Address: www.cqc.org.uk
ALL COMPLAINTS WILL BE DEALT WITH IN A CONFIDENTIAL MANNER
All compliments will be welcomed as a sign of our continued commitment to providing a first class service and all comments will be passed on to the appropriate members of staff.
"I feel refreshed after my carer visit and apart from my shower etc I enjoy chatting."